There are lots of choices for water treatment. How do you know how to pick the right company?
Some companies compete on price alone, and sacrifice product quality or customer service, or both. If they do that, they don't deserve your business.
You expect the best; your water treatment company should strive to provide it every single day. Water is important to your families health and choosing the right company to handle your water needs is crucial to maintaining a good water supply.
Any company desiring your business should be able to articulate why customers should do business with them. These could be called "Points of Differentiation". Below we have listed the top questions that you can ask a water treatment company before purchasing a home water system.
How long has the owner owned their current business?
Because a water system is machinery, as it ages, it needs to be maintained and serviced. Make sure the company has a guarantee on their product and has been in business long enough that you know they will be around in the future to service your new water treatment equipment.
Do you provide an equipment rental option?
Any reputable water company will offer a rental or financing options to help with the purchase of a new system or for businesses looking to have a water cooler on premises.
Do you do a criminal background check and Drug testing on all employees?
You are having these service technicians come into your home to install the system, it is important to your safety and that of your family that the person is screened and properly certified to work with the machinery.
Do you provide Plumbing Permits prior to equipment installation for every customer where required?
Permits are important when selling your home, remodeling and it's also the law, making it important whether we want the hassle of the paperwork or not. Not every installation requires a permit, but it takes a professional to determine whether the paperwork should be done.
Do you perform a Customer Satisfaction Survey after all Service and Installation appointments?
If a water treatment company answers no, then ask why not? If a company does not stand behind it's work and solicit comments and feedback, it causes one to wonder on the quality of work. Pride in workmanship should be important and reviews can be vital feedback to any business.
Do you provide a 100% Satisfaction Assurance Guarantee that is in writing, unconditional for 30 days and is a money-back guarantee?
Again, like the previous question, if the company answers no, you have to wonder Why not? Product and workmanship says volumes about the company selling both especially when they both manufacture and service the system. Water treatment systems are no different. Because it can take several days of system operation before any defects or problems with the system arise, a warranty and guarantee are important to make sure that the system is working properly and filtering the water correctly for your home's needs.
Does your company use Pre- and Post-Installation digital photographs for quality assurance?
Because a water treatment system involves installation of equipment on your home, just like any work performed, the water company should give you a detailed plan and diagrams on where the installation will take place and where the main system will be placed. They should walk you through the layout and maintenance before the install date so that you can both be sure that your system is put in a place that is satisfactory to both you and the workings of the water treatment itself.
If I have water with Iron in it, do you have a chemical-free way to solve my problem?
Iron problems exist in a few forms, which may require different water treatment for its removal. A good water treatment expert should be able to recommend the right system for your household's unique iron removal needs in both green methods and using traditional water treatment methods.
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